Tavvi Terms of Service
Last updated: 20/01/2026
These Terms of Service ("Terms") govern your access to and use of the Tavvi website, mobile applications, and related services (together, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Who we are
2. Eligibility and accounts
2.1 Age requirements
You must be at least 13 years old to use Tavvi. If you are under 18, you must have permission from a parent or legal guardian.
2.2 Account registration
To use certain features, you must create an account. You agree to:
- provide accurate and up-to-date information,
- keep your login credentials secure,
- notify us promptly of any unauthorised access.
You are responsible for activity that occurs under your account.
3. The Tavvi service
Tavvi provides a digital travel companion designed to help users plan trips, discover places, navigate locations, connect with other travellers, and access third-party travel services.
Tavvi does not provide travel, transport, accommodation, guiding, medical, safety, or emergency services.
4. User content
4.1 Your content
You retain ownership of content you submit, including itineraries, messages, posts, photos, and reviews ("User Content").
By submitting User Content, you grant Tavvi a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and process that content solely for the purpose of operating and improving the Services.
4.2 Responsibility
You are solely responsible for your User Content and must ensure it:
- is lawful and accurate,
- does not infringe intellectual property or privacy rights,
- is not misleading, abusive, hateful, harassing, or dangerous.
5. Social features and traveller interactions
5.1 Optional features
Tavvi may offer social features allowing users to discover, message, or arrange meet-ups with other travellers. Use of these features is optional.
5.2 User responsibility
You acknowledge that:
- Tavvi does not verify the identity, background, or suitability of other users,
- in-person meetings are arranged at your own discretion and risk.
You agree to act responsibly, respectfully, and lawfully when interacting with others.
5.3 Safety and moderation
Tavvi may, but is not obliged to:
- review or moderate User Content,
- investigate reports of misuse or harm,
- restrict, suspend, or terminate accounts that violate these Terms.
You may block or report other users at any time.
6. Location-based features
Certain features rely on location data to provide navigation, nearby recommendations, or social discovery.
- Precise location access is optional and controlled via your device settings.
- Tavvi does not guarantee the accuracy, completeness, or suitability of location-based information.
- You are responsible for your own safety, situational awareness, and compliance with local laws when using location-based features.
7. Third-party services and affiliate partners
7.1 Third-party services
The Services may link to or integrate with third-party services, including booking platforms, maps, transport providers, or activity operators.
These services are provided by independent third parties and are governed by their own terms and policies.
7.2 Affiliate relationships
Tavvi may earn a commission or referral fee when you engage with third-party partners via the Services. This does not affect the price you pay unless explicitly stated.
Tavvi is not a party to any booking, contract, or transaction you enter into with a third party and accepts no responsibility for their services, availability, pricing, or conduct.
8. Acceptable use
You agree not to:
- use the Services for unlawful, harmful, or fraudulent purposes,
- impersonate others or misrepresent your identity,
- scrape, reverse-engineer, or interfere with the Services,
- harass, exploit, or endanger other users,
- attempt to bypass security or access controls.
We reserve the right to investigate and take action where misuse is suspected.
9. SMS and communications
By providing a phone number, you agree to receive SMS messages related to:
- account verification,
- security alerts,
- essential service notifications.
Message frequency varies by account activity. Message and data rates may apply.
You may opt out of SMS by replying STOP, though this may limit access to certain features.
10. Intellectual property
All intellectual property rights in the Services, including software, design, trademarks, logos, and content (excluding User Content), belong to Tavvi or its licensors.
You may not copy, modify, distribute, or exploit any part of the Services without prior written permission.
11. Suspension and termination
We may suspend or terminate your access to the Services if you:
- violate these Terms,
- misuse social or location-based features,
- pose a risk to other users or Tavvi,
- are required to do so by law.
You may stop using the Services and delete your account at any time.
12. Disclaimers
The Services are provided "as is" and "as available".
To the fullest extent permitted by law, Tavvi disclaims all warranties, including implied warranties of accuracy, fitness for a particular purpose, and non-infringement.
Travel involves inherent risks. Tavvi does not guarantee outcomes, experiences, safety, or suitability of any destination, route, activity, or third-party service.
13. Limitation of liability
To the maximum extent permitted by law:
- Tavvi shall not be liable for indirect, incidental, special, or consequential losses,
- Tavvi shall not be liable for loss arising from third-party services, user interactions, or in-person meetings,
- Tavvi's total liability arising out of or relating to the Services shall not exceed the amount you paid to Tavvi in the 12 months preceding the claim (or £100 if no fees were paid).
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
14. Changes to the Services or Terms
We may modify the Services or these Terms from time to time. Material changes will be notified via the Services or website.
Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
15. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
For questions about these Terms, contact: support@tavvi.co.uk